At PATAAKA, we use only the finest materials:

• Sterling Silver (92.5%), often recycled
• 18k Gold & Gold Vermeil, responsibly sourced

Natural Gemstones, Pearls, and DiamondsWe’re committed to purity, authenticity, and sustainability.

Yes, all our natural gemstones and diamonds are genuine and ethically sourced. From luminous Akoya pearls to radiant amethysts and opals, every stone is handpicked for its natural beauty and energy.

Unfortunately not, currently we are shipping only within EU.Shipping costs and delivery times vary by location and will be calculated at checkout. More information on shipping can be found here - Shipping

• India orders: 3–7 working days

You’ll receive a tracking link as soon as your order ships. For any questions regarding your order please reach out to us at care@pataakashop.com our dedicated team will help answer your questions.

We do not offer refunds on purchases made on our website www.pataakshop.com. All purchases are final.

Returns and exchanges are only accepted if your order was damaged in transit
or if you received an incorrect item. To be eligible, items must be returned exactly as received—unworn and in their original packaging.

Steps for Making a Return:

1. Notify Us: Email us at info@pataakashop.com within 24 hours of receiving your order.
2. Provide a Photo & Video: Attach a photo & video of the damaged or incorrect item in your email. Our Quality Control (QC) team will review it and decide if the product is approved for return.
3. Return Window: If approved, you may return the item within 15 days from the
   receipt date. Note that exchanges are only allowed if goods are damaged or
   defective, and you must notify us within 3 days.
4. Return Collection: Once authorised, we will arrange for a courier to collect the item from you and return it to us.
5. Refund or Replacement: Brand Pataaka will either replace the damaged item at no cost or issue a refund to the original payment method. Refunds cover the item cost and shipping fees and are processed after the item is returned in its original packaging.

Please note: We are not liable for any returns not reported within 24 hours of receipt.

Oh no! We’re so sorry.Please contact us within 48 hours of delivery with photos, and we’ll make it right — either with a replacement or a full refund.

To keep your jewellery sparkling:

• Store it in a dry, soft-lined box
• Avoid contact with perfumes, lotions, and water
• Use a gentle polishing cloth to clean

For more, visit our Jewellery Care Page

Yes — all PATAAKA jewellery is nickel-free and crafted with sensitive skin in mind. All are earring posts are either in 925 silver and in some pieces in 14 or 18k gold.

Yes, we do!At checkout, simply select the “gift wrap” option and add your personal message — we’ll take care of the rest, beautifully.

Absolutely. If you’re dreaming up something special, we’d love to make it come to life.Please email your request to hello@pataakashop.com with details.

We’re proudly based in Vienna, Austria, with roots that celebrate global artistry & craftsmanship from all over the world. Every piece reflects our love for design, storytelling and journey of jewellery, soulfulness, and the sparkle of heritage meeting modernity.