- Free shipping on orders over INR 5000.
- For orders below INR 5000, a shipping fee of INR 200 will apply.
- We ship via Maruti Couriers, Blue Dart, and FedEx. Orders are typically delivered within 6–7 business days, with faster delivery times for metro areas.
- Shipping costs may vary based on the destination and weight of your order.
- A mandatory 3% GST (Goods and Services Tax) will be applied at checkout for all orders within India.
- At this point, we do not offer international shipping. However, if you’re interested in a product, please reach out to us. For further assistance, email us at info@pataakashop.com
- Estimated delivery times begin from the dispatch date and are meant as a general guide.
- Order cut-off times are provided as general guidelines and may be subject to delays due to payment authorization.
- We strive to dispatch all orders within 48 hours (2 business days), except on Indian public holidays, which may extend dispatch time to 72 hours.
- We are not responsible for delays caused by natural disasters or unavoidable circumstances.
- A signature and proof of ID are required upon delivery.
- Orders can be shipped to a single address per order. To ship to multiple addresses, please place separate orders.
- We aim to deliver items within 15 business days, including processing time. However, some orders may take longer if we need to source natural gemstones, depending on availability.
- Orders cannot be redirected once dispatched.
- Any undelivered parcels should be reported within 15 days of the order date.
- Our endeavour is to ship all items in the same order together; however, this may not always be feasible due to product characteristics or stock availability.
- If we are unable to deliver your full order within 15 business days, you may request a cancellation of any remaining unshipped items. A refund will be issued for the undelivered items based on your original payment method.
- To ensure timely and secure delivery, we only work with reputable and trusted courier agencies.
- If you notice that the package is tampered with or damaged, please refuse delivery, take a photo, and email us at info@pataakashop.com with your order reference number and details of the issue.
PLEASE NOTE: The recipient should have a photocopy of a government-issued
photo ID (e.g., ID card, driver’s license, passport) available for verification upon
delivery.
Our customer service team may contact you for additional information if necessary.
Once your order is shipped, you will receive a confirmation email from us.
INSURANCE:
Each order is insured while in transit until it reaches you. A signature and proof of ID are required upon delivery, transferring responsibility for the goods to you. If you specified an alternate recipient for delivery (e.g., as a gift), their signature and photo ID will also serve as evidence of receipt.
